How can I order something I saw on your Instagram page?

If you've seen something on our Instagram that isn't listed in the catalogue yet, get in touch via our contact form or DM us on Instagram — we'd love to help.

Where are the products made?

Everything is designed and created in-house at our studio in Northcote, Auckland, New Zealand.

How long does production take?

After placing your order we will be in contact to give you an accurate timeframe. All products are made to order in our Auckland studio — lead times vary by product, so please check the individual listing before ordering. If you have a tight deadline, get in touch and we'll do our best to help.

Can you rush my order?

Please contact us if you are on a tight deadline. We'll try our best to accommodate a shortened timeline. Rush order fees will apply.

Can I customise my order?

Yes! We would love to bring your vision and style to life. Get in contact with us to see what's possible.

Do you have a minimum spend or order quantity?

No minimum spend or order quantity at all. Order as few or as many items as you'd like.

Full payment is taken through our website. If you would like to arrange a deposit please contact us directly. Full payment is required before we can begin creating your product.

Can I pick up from your Auckland studio?

Yes, you are welcome to pick up your order from our studio in Northcote, Auckland. Select Local Pickup at checkout and we will contact you when your order is ready to collect.

What happens after I purchase?

After purchasing we will contact you to confirm your personalisation details. We'll then prepare artwork for your review, with up to two rounds of amendments included. Once you approve the artwork we begin production. When complete you'll receive a dispatch notification with your tracking number.

How much will shipping be?

Shipping rates are calculated at checkout based on your order and delivery address. All packages are couriered from our Auckland studio and include protective packaging. Different items have different rates based on dimensions and weight.

Do you offer international shipping?

We currently do not offer international shipping. All orders are shipped within New Zealand.

Name Plaques | Personalised Wood & Acrylic

Made to order in our Auckland studio — lead times vary, see individual listings

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